Your satisfaction is our priority and we are delighted to stand by our Product's quality. If you are not completely satisfied with your purchase, please contact our customer service team who will work with you to make it right.
If you experience a product defect, or damage to the product upon delivery, or a quality issue within the 45 day period, please contact us:
Email: [email protected]
Telephone: 1-800-937-4686
Returns and Refunds
Due to the nature of our customized and personalized products, our customer service team will work with you on handling returns. We may ask you to provide a photo that will allow us to confirm the issue and solve your problem promptly. FUJIFILM will either recreate your order or provide a credit or refund to make sure you love your custom-made product. We reserve the right to request products to be returned for review prior to issuing credit or refund. In the event we request an item be returned, Fujifilm will provide a pre-paid shipping label for your convenience.
If your request for refund or return is not due to an error resulting from Fujifilm, or is more than 45 days after original order date, Fujifilm may issue a partial refund or credit instead. In these cases, Fujifilm is unable to refund return shipping charges.