3.23: How do I personalise my product?
Select the product you want to customise, then use the Print Builder or Product Builder to select photos from your Google Photos account. You can add text, adjust layouts and preview your design before adding it to your basket. Please note that some products and design templates may not support text or layout customisation.
3.24: What image formats are supported?
We support all image formats available in your Google Photos account. For the best print quality, please use high-resolution photos.
3.25: Can I add multiple images and save my project?
Yes. You can select multiple images to create collages or multi-page projects. Projects can be saved as drafts in your Fujifilm for Google Photos Print Store "My account" dashboard and be continued later.
3.26: Why does my photo look blurry or low quality?
Blurriness usually occurs when low-resolution images are enlarged for printing. For optimal results, use high-resolution, well-lit photos. You can preview your product before ordering to check image quality.
3.27: Can I add text, special characters or emojis to my photo gift?
Yes. You can add personalised text during customisation. Support for emojis and special characters may vary depending on the product and printing process.
3.28: Is there a limit to the number of photos or pages in my project?
Yes. Each project can accommodate up to 1,000 photos. Larger projects should be divided into multiple orders to ensure smooth processing.
3.29: Can I preview my personalised product before ordering?
Yes. After customisation, you can preview your product to review your design before adding it to your basket.
3.30: Can an agent help me place or edit my order?
For your security, Customer Support for Fujifilm for Google Photos Print Store cannot access or control your account or provide screen-sharing assistance. However, they can help troubleshoot issues via live chat or email.
3.31: What should I do if the customisation tool is not working or I receive a personalisation error?
Try clearing your browser cache, using a supported browser or uploading a different image. If the problem persists, contact Customer Support for the Fujifilm for Google Photos Print Store for assistance.